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Frequently Asked Questions

Frequently Asked Questions


We will perform maintenance checks, call third party vendors to assist with cleaning, and have our leasing agent verify your unit is ready for move in.

Yes, we offer on-site maintenance to our residents.

Put in a work order request via the resident portal or call the office.

Maintenance decides who fixes the issues.

You can come into the office and present a valid ID so someone can unlock your door.

Yes, but upon moving out of your apartment, it must be in the same condition as when you moved in.


Our community offers a swimming pool, spa, fitness center, fire pit, playground, and dog park among the amenities available to our residents.

Yes, there is one covered carport parking per apartment with a lot of uncovered parking as well.

There is a $200 one time non-refundable fee, $150 per pet/refundable deposit, pet rent of $45 month or $90 month for two pets.

Each apartment comes with a dishwasher, stainless steel appliances, refrigerator, electric stove and oven, and full size washer and dryer set.

Yes, we offer a 6 month lease term.

No, not at this time.


Up to 24 to 48 hours with all documents uploaded.

It depends but includes prorated/full rent, pest fee, valet trash, damage waiver, and the security deposit.

You can pay online, with personal checks, or with WIPS.

Yes. They include valet trash, pest control, damage waiver, CAM, water/sewer, and trash fees.

It is not required but highly suggested.

None. Residents pay for them separately.

Contact NV Energy for electricity and Southwest Gas for gas.

Anyone staying more than 14 days must be placed on the lease, or the resident will receive an unauthorized resident notice.

No, subletting is not allowed.

There is a lease breaking fee mentioned in the lease agreement that provides details on the exact amount.


Yes, there is a bus stop right outside of our property.

Villa Serena is part of the Clark County school district.

From I-515, take the Warm Springs Rd or Auto Show Dr exit. We are located at 325 N Gibson Rd, Henderson, NV 89014.

Gibson Rd and Auto Show Dr

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Our team is always ready to answer your questions.